Jeff Morris
Western Commercial Services, LLC
Below is the text of a conversation with Jeff Morris about the results created from more than 10 years of business coaching.
Q: How long have you been in our coaching program?
In 1997, we began working with Tony Arnold. Since that time we have more than quadrupled our business, grown from 10 employees to 70, we went from one to three businesses, and changed facilities to accommodate our growth needs. In addition, our 10-year plan came to fruition last year.
Q: What caused you to seek out a business coach?
My wife and I had been listening to Michael Gerber’s E-Myth tapes and we then read the book, The E-Myth Revisited. We called for coaching and hit the jackpot when we got Tony as our coach. It was a difficult time for us, I was busy ‘doin’ it, doin’ it.’ Although I have a couple of degrees, including an MBA at Carnegie Mellon, I attribute much of where we are now to the coaching we have had. The program teaches you to hold employees accountable, helps you realize the importance of planning, and the Position Agreements and Systems are of tremendous value.
Q: What has surprised you about the coaching experience?
How successful it has been. We have been able to achieve all of our objectives. I remember Tony telling me 10 years ago, as we were going through the Strategic Objective, “You will be a dominant player in Vegas.” I replied, “Yeah, right.” Well guess, what? Tony was right, I now am a dominant player in Vegas.
Q: What has been the impact in your personal or professional life as a result of coaching?
Professionally: I was elected President of the BOD International Kitchen Exhaust Cleaning Association, which is the premier trade association for the kitchen exhaust cleaning industry.
Personally: I am able to spend time with my family- I’m not sure I would have done so if I had stayed in the Chief Technician mode of my business rather than in the Entrepreneur mode.
Q: What has been the impact of your relationships with your employees as a result of coaching?
Much better. Everyone is clear on what we want to achieve. Our Strategic Objective is clear to everyone. You could say- we are all singing out of the same songbook.
Let me share a story with you from an employee’s perspective. About 6 months after I had written our Strategic Objective, an employee told me, “After you came out with that piece of paper, everything has sky-rocketed and changed around here.” I really would not have expected this from him.
Q: Are there any obstacles that have been transformed as a result of your work?
Many. Michael Gerber states that you need to recognize that you are the leader; how you act is how your employees are going to act. This was a hard lesson for me to learn but I realized that I had to be aware of my actions. Any rules I give to my employees, I, too, must follow. This helped me clean up my act in certain areas.
Q: Is there anything else you would like to share?
Tony, our Success Code Coach, has been instrumental in our success. The program has been lots of work, but it really pays off. It’s hard at the beginning to see where this journey is going to take you. And it can be frustrating at times because the only immediate results you see is that you have less time because of all the work you are doing! However, 1-2 years down the road you can see results, and 10 years down the road you can REALLY see the results.
This program truly gives you what you want.
Western Commercial Services website |